Intern in Customer Experience and Continuous Improvement - 6 months - 100%

Joining Assura means evolving in a collaborative and dynamic environment where everyone plays an essential role and contributes to a mission that makes sense. Every day, we put our energy and expertise at the service of our clients, to support them in their health decisions

Want to join us? Then, nice to meet you !

Intern in Customer Experience and Continuous Improvement - 6 months - 100%

As an intern, you contribute to the development of a continuous improvement culture for customer experience by structuring customer listening mechanisms and promoting internal knowledge. This internship will allow you to concretely discover the challenges of customer experience, information management, and satisfaction analysis in a stimulating professional environment.

What you do on a daily basis

You contribute to the structuring and documentation of customer satisfaction surveys, collaborating with different interlocutors in order to guarantee the quality and consistency of the available information.

You consolidate, organize, and format survey results, in order to facilitate their exploitation and dissemination to the teams concerned.

You participate in the development and animation of the SharePoint space dedicated to customer experience, ensuring that knowledge and resources are easily accessible to employees.

You identify opportunities for improvement in the organization of information and, depending on your autonomy and the progress of priority missions, you may be required to contribute to certain projects related to customer experience.

What you bring to the team

Student in the final year of a Bachelor's or in a Master's in the fields of customer experience, management, project management, business analysis, tourism/hospitality or in an equivalent training, you are looking for an internship allowing you to validate your diploma via the obtaining of ECTS credits, or you are looking for a gap year internship between your Bachelor's and your Master's.

You are interested in the challenges related to customer experience and wish to put your knowledge into practice in a professional environment. A first experience related to customer relations is an asset.

Possessing a structured mind and good organizational skills, you demonstrate curiosity, autonomy, and ease in contacts. You enjoy teamwork and know how to collaborate with various interlocutors in a project context.

Rigorous and analytical, you have good analysis and synthesis skills and are comfortable transforming complex information into clear and easily exploitable content. You master Microsoft 365 tools, notably Excel, PowerPoint, and SharePoint.

Your advantages

• 40 weekly hours for a 100%
• Flexible working hours
• Collaborative, egalitarian and respectful of all working environment
• Internal professional training

Start date: 1st February 2027

Activity rate: 100%

Duration: 6 months

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