Client Service Representative Intern

Become part of our dedicated Customer Care team with over 70 employees in our modern Customer Care Center in Dübendorf.

As an intern in the area of Client Service, you will support our team during a 12-month fixed-term internship. You are the first point of contact for our customers and contribute to a first-class customer experience in digital banking. With comprehensive onboarding and targeted training, we will prepare you optimally for your tasks – regardless of whether you already have experience in banking or customer service.

Your daily tasks include:

• Telephone support for our customers as well as processing inquiries via our ticketing system.
• Support with questions regarding our products, services, and tools, as well as with the use of our digital platforms and technical concerns.
• Processing customer concerns in the ticketing system, particularly regarding account openings and closures, money and securities transfers, payment orders, as well as other operational topics – including full documentation and timely processing.
• Close cooperation with Business Operations, IT, Sales, Legal & Compliance, Marketing, and Trading for the efficient resolution of customer concerns.
• Recognizing and reporting suspicious activities according to internal guidelines and processes.
• You will deepen your knowledge of financial markets, investment products, and banking processes and apply this directly in daily work through practical activities and internal training.
• You have completed a commercial apprenticeship or are currently completing a commercial training program that includes a one-year internship.
• You are interested in financial markets and are motivated to gain practical experience in the banking industry. Prior knowledge in the financial sector is not required.
• You are characterized by strong analytical thinking skills and an affinity for numbers.
• You have a strong customer and service orientation and enjoy direct customer contact.
• German is your native language. In addition, you have very good English skills. French and/or Italian skills are an advantage.
• You work in a structured manner, set the right priorities even in a dynamic environment, and maintain an overview.

Start date: 1.February 2027

At Swissquote, we are ALL IN.

All in to question the familiar. All in to build the bank that people really want to use. All in to make financial services less boring and significantly more powerful.

As a leading digital bank in Switzerland, we employ over 1'500 employees in Europe, the Middle East, and Asia and develop innovative financial solutions for more than one million customers worldwide. From trading and investments to daily banking, we offer a comprehensive digital financial offering. We work fast and develop solutions we are proud of. Get a look behind the scenes at Humans of (https://www.instagram.com/humansofswissquote)Swissquote (https://www.instagram.com/humansofswissquote) on Instagram.

Our growth creates space – space to try new things, take on responsibility, and develop personally. Whether you like to be in the spotlight or prefer to achieve great things in the background: both find their place with us.

We do not have a dress code, but we do not forgo celebrating successes together. Whether big or small milestones – we take the time to appreciate them together. In this way, we create a corporate culture in which people with different backgrounds, experiences, and perspectives feel welcome.

Are you ALL IN? Don't be shy, apply!