IT Data Analysis Intern - 6 to 12 months

Ref 2583501 | Date: 7 Oct 2026

Assura

Joining Assura means evolving in a collaborative and dynamic environment where everyone plays an essential role and contributes to a mission that makes sense. Every day, we put our energy and expertise at the service of our clients, to support them in their health decisions

Want to join us? Then, nice to meet you !

IT Data Analysis Intern - 6 to 12 months

As an intern in Data & Artificial Intelligence applied to the Contact Center, you will design and prototype a solution capable of automatically detecting emerging signals, anomalies, or potential incidents from conversations. This internship is intended for a person in training wishing to acquire practical experience in data analysis and artificial intelligence.

What you do on a daily basis

You collect, structure, and prepare data from the Contact Center in Microsoft Fabric in order to constitute a reliable foundation for analysis. You exploit NLP and generative AI techniques to automatically classify contact patterns and identify emerging topics.

You build baselines by topic, period, and channel in order to characterize habitual behaviors. You then develop anomaly detection methods allowing for the identification of unusual variations in volumes, the emergence of new topics and, when data is available, correlating them with IT events or incidents.

You design a scoring and alerting mechanism allowing for the prioritization of detected signals and the limitation of false positives. You also create a monitoring prototype highlighting trends, anomalies, and alerts, then evaluate its performance on historical events in order to measure the relevance, precision, and speed of detection of the solution.

What you bring to the team

Student at EPFL in Data Science, Computer Science, Communication Systems or in an equivalent training program, you have solid foundations in Python and SQL programming as well as in data analysis. You are interested in modern Data architectures, applied artificial intelligence, and operational issues. You are looking for an internship allowing you to validate your diploma via the obtaining of ECTS credits.

You possess knowledge in Machine Learning, in time series analysis and/or in anomaly detection. You are also comfortable with the concepts of NLP, embeddings, clustering, or language models (LLM), and you know how to experiment with different approaches, compare their results, and evaluate their performance using appropriate metrics.

Curious and results-oriented, you wish to acquire practical experience in the design of an end-to-end AI use case, from data preparation to the generation of operational alerts. Experience with Microsoft Fabric, Spark/PySpark, or Azure constitutes an asset, without being indispensable.

Your advantages

• 40 weekly hours for a 100%
• Flexible working hours
• Collaborative, egalitarian, and respectful work environment for all
• Internal professional training

Start date: 1st February 2027

Activity rate: 100%

Duration: 6 to 12 months

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